Travel With Glen support

Find quick answers below. If you still need help, email glenis.graham@gmail.com.

Where are my trips saved?

Your trips are stored on the device and in the browser or app you used to create them. They are not automatically synced to another phone, tablet, or computer.

How do I move a trip to another device?

Open the trip’s Overview, choose Export backup, and move the downloaded JSON file to the other device. Open the planner there, choose Import backup, and select that file. Imported reminder details must be scheduled again on the new device.

How do I set a travel reminder?

In the iPhone app, open Itinerary and choose Set reminder. Add a future date and time, then allow notifications when prompted. Deleting a reminder or its trip cancels the pending device notification.

How do I save a PDF?

Open the trip’s Overview and choose Print / Save PDF. In the print options, choose the device’s PDF or save-to-files option.

How do I add plans to my calendar?

Add dates to itinerary activities, then choose Add itinerary to calendar. Open the downloaded calendar file and approve the events in your calendar app.

What if my trips disappear?

Clearing browser or app data can remove locally stored trips. Export backups regularly, especially before replacing a device or reinstalling the app.

What information should I avoid storing?

Do not store passport numbers, payment-card numbers, account passwords, or other highly sensitive information in trip notes or reservations.

Contact support

Include your device model, operating-system version, what you were trying to do, and the exact message you saw. Do not email sensitive travel documents or payment information.